Privacy Policy

Last updated: September 2026
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This policy explains what personal data Group Coaching HQ collects, why we collect it, what we do with it, and the rights you have over it. It applies to groupcoachinghq.com and to our certification programs, corporate engagements, mailing list and events.
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1. Who we are
Group Coaching HQ SASU is the data controller for the personal data described in this policy, except where section 9 says otherwise.

  • Registration number / SIREN: 108280743
  • Email: hello@groupcoachinghq.com


We have not appointed a Data Protection Officer. We are not required to — our core activities do not involve large-scale monitoring or large-scale processing of special category data. Data protection questions go to hello@groupcoachinghq.com.
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2. What we collect and why
We collect different data depending on how you interact with us. For each purpose we must have a legal basis under Article 6 of the GDPR; the basis is stated in each row.

What We Collect and Why

What We Collect When Why Legal Basis
Name, email address You join our mailing list To send you newsletters, program announcements and offers Consent (Art. 6(1)(a))
Name, email, phone, organization, role, responses to application questions You apply for a certification program To assess your application and decide on admission Steps prior to entering a contract (Art. 6(1)(b))
Name, email, billing address, purchase history You buy a program or product To deliver what you bought and keep required accounting records Contract (Art. 6(1)(b)); legal obligation for the accounting records (Art. 6(1)(c))
Card details You pay us To take payment Contract (Art. 6(1)(b))
Course progress, module completion, assessment submissions You take part in a program To deliver the program and issue certification Contract (Art. 6(1)(b))
Video and audio of live sessions, chat messages, attendance You attend a live cohort session To deliver the session; to make a recording available to participants Contract (Art. 6(1)(b)); consent for the recording where you appear on camera (Art. 6(1)(a))
Name, email, message content You contact us To answer you Legitimate interests (Art. 6(1)(f)) — responding to inquiries addressed to us
IP address, device and browser data, pages viewed, referral source You visit the website Analytics and advertising measurement Consent (Art. 6(1)(a)) — see the cookie notice
Testimonials, case studies, photographs You give them to us Marketing our programs Consent (Art. 6(1)(a))


We do not ask for special category data: health, beliefs, and the other categories listed in Article 9. Group coaching conversations can touch on personal circumstances; please do not share sensitive details in written submissions, and be aware that anything you say in a live session may be heard by other participants and captured in a recording.
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Providing your data is never a statutory requirement. Where it is a contractual requirement — you cannot be enrolled in a program without a name and email — declining simply means we cannot provide that service.
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3. Where the data comes from
Most of it comes directly from you. For corporate engagements, we also receive participant names, work email addresses and job roles from the client organization that engaged us. If you are a participant in that situation, your employer decided to share your details with us; section 9 explains what that means for your rights.
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4. Who we share it with
We do not sell your personal data. We share it with service providers who process it on our instructions, and only as far as their service requires.

Provider What It Does For Us Data Involved
Kajabi Course delivery, email marketing, checkout Contact details, purchase history, course progress, email engagement
Stripe Payment processing Name, billing details, card data (Stripe handles card data directly; we do not store it)
PayPal Payment processing Name, email, transaction data
Zoom Live cohort sessions Name, email, video and audio, chat, attendance
Airtable Certification application forms and applicant tracking Application responses, contact details
Google (Analytics) Website usage measurement Online identifiers, device data, pages viewed
Meta (Pixel) Advertising measurement and audiences Online identifiers, actions taken on our site


We may also share data with our accountants and, where we are legally required to, with tax authorities, regulators or a court. If the business is sold or restructured, data may transfer to the acquiring entity; you will be told before that happens.
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Google and Meta act as independent controllers for some of what they do with the data they collect through our site, which means they use it for their own purposes as well as ours. Their handling is governed by their own privacy policies.
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5. Sending data outside the EEA
Several of our providers are based in the United States, so your data may be transferred there. Where that happens we rely on one of the safeguards permitted by Chapter V of the GDPR: the provider's certification under the EU-US Data Privacy Framework, or Standard Contractual Clauses approved by the European Commission, supported by a transfer impact assessment where one is needed.
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You can ask us for a copy of the safeguards in place for a specific provider by emailing hello@groupcoachinghq.com.
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6. How long we keep it

Data Retained For
Mailing list subscription Until you unsubscribe, then 30 days for suppression-list purposes
Unsuccessful applications 12 months from the decision
Participant and certification records Indefinitely, so we can verify certification
Accounting and invoice records 10 years from the end of the financial year (French Commercial Code, Art. L123-22)
Session recordings 180 days from the end of the cohort
Inquiry correspondence 24 months from the last message
Website analytics 14 months for cookie-derived identifiers, then aggregated

7. Your rights

You have the right to:

  • access the personal data we hold about you, and receive a copy;Item A
  • rectify data that is inaccurate or incomplete;
  • erase your data, where there is no overriding reason for us to keep it;
  • restrict our processing while a dispute about accuracy or legitimate interests is resolved;‍
  • object to processing based on legitimate interests, and to direct marketing at any time and without reason;‍
  • port data you gave us to another provider, in a machine-readable format;‍
  • withdraw consent at any time, where consent is the basis — this does not affect processing that already happened.

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To exercise any of these, email hello@groupcoachinghq.com. We will respond within one month. If your request is complex we may extend that by up to two further months and will tell you why within the first month. There is no charge unless a request is manifestly unfounded or excessive.

We do not use automated decision-making or profiling that produces legal or similarly significant effects. Application decisions are made by a person.